Privacy Policy for Clearscale.coEffective Date: 24 January 2025
At Clearscale, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website (
Clearscale.co) or purchase our AI services. It also explains your rights regarding your personal data under theGeneral Data Protection Regulation (GDPR)and other applicable laws.
1. Who We AreBusiness Name: ClearscaleWebsite: Clearscale.coContact Email: Lachlan@clearscale.coBusiness Address: 33 Maple St, Cooroy QLD 4563, AustraliaIf you have any questions regarding this Privacy Policy or how we use your personal data, please contact us.
2. Data We CollectWe may collect and process the following types of personal data:
2.1 Information You ProvideContact Information: Name, email address, phone number, and physical
address.Business Details: Company name, industry, and job title.Payment Information: Billing address, payment method, and transaction details.Communication Data: Any information shared via emails, contact forms, or customer support inquiries.
2.2 Automatically Collected DataTechnical Data: IP address, browser type, operating system, and device information.Usage Data: Pages visited, time spent on the website, and interactions with our services.Cookies: Small data files used to improve your browsing experience (see Section 8 for details).
3. How We Use Your DataWe use your personal data for the following purposes:Service Delivery: To provide and improve our AI services for coaches and B2B businesses.Communication: To respond to inquiries, send confirmations, or provide updates about our
services.Marketing: To send promotional content about Clearscale, subject to your
preferences.Legal Compliance: To comply with applicable laws, regulations, and legal
processes.Website Analytics: To monitor and enhance user experience on
Clearscale.co.We will only use your data for the purposes for which it was collected unless otherwise required by law.
4. Legal Bases for Processing Your DataUnder GDPR, we rely on the following legal bases to process your personal data:Consent: When you provide explicit consent for marketing or other specified purposes.Contractual Necessity: To perform a contract with you or take steps prior to entering a
contract.Legal Obligation: To comply with legal obligations, such as tax reporting.Legitimate Interests: To improve our services, communicate with you, and enhance website functionality.
5. Data SharingWe do not sell or rent your personal data. However, we may share your data with:Service Providers: Third parties that assist with payment processing, email delivery, and IT infrastructure (e.g., hosting providers, analytics tools).Legal Authorities: When required to comply with legal obligations or protect Clearscale’s
rights.Business Transfers: In the event of a merger, sale, or acquisition, your data may be transferred to the new entity.All third-party providers we work with are GDPR-compliant and handle your data securely.
6. Data RetentionWe retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.Customer Data: Retained for the duration of our business relationship and up to 7 years thereafter for legal and tax
purposes.Marketing Data: Retained until you opt out of receiving marketing
communications.Website Analytics Data: Retained for up to 2 years.
7. Your RightsAs a data subject under GDPR, you have the following rights:Access: Request a copy of the personal data we hold about you.Correction: Request corrections to incomplete or inaccurate data.Erasure: Request deletion of your data where there is no legal obligation to retain it.Objection: Object to the processing of your data for direct marketing or legitimate interests.Portability: Request your data in a portable format for transfer to another service.Withdraw Consent: Withdraw your consent at any time where processing is based on consent.
To exercise your rights, contact us at
Lachlan@clearscale.co. We may require verification of your identity to process your request.
8. Cookies and Tracking TechnologiesWe use cookies and similar technologies to enhance your browsing experience and analyze website usage.Essential Cookies: Necessary for website
functionality.Analytics Cookies: Track how users interact with
Clearscale.co.Marketing Cookies: Deliver targeted advertisements based on your preferences.You can manage your cookie preferences through your browser settings or by opting out via our cookie banner.
9. Data SecurityWe implement robust security measures to protect your data, including:Encryption: Data is encrypted during transmission and at rest.Access Control: Access to personal data is restricted to authorized personnel only.Regular Audits: We review and update our security practices regularly.While we strive to protect your data, no method of transmission or storage is 100% secure. In the event of a data breach, we will notify affected individuals and relevant authorities as required by law.
10. Third-Party LinksOur website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read their privacy policies before providing any personal data.
11. International Data TransfersAs we are based in Australia, your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). Such transfers are subject to appropriate safeguards in compliance with GDPR requirements.
12. Updates to This PolicyWe may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website.
13. Contact UsIf you have any questions, concerns, or complaints about this Privacy Policy or how we handle your data, please contact us:
Clearscale33 Maple St, Cooroy QLD 4563, AustraliaEmail:
Lachlan@clearscale.co